How to Reset Your CU System Account Password or Unlock Your Account

Overview

CU System Administration employees can use the self-service Account Recovery portal to:

  • Reset or change their CU System account password
  • Unlock their account after failed login attempts

This process is for CU System Administration accounts only. It does not reset campus passwords or administrative application accounts.

Use the Account Recovery Portal

Step 1: Request Account Recovery
  1. Open a browser and go to password.cu.edu.
  2. Enter your CU System username.
  3. Select Send Request.
 System Office Account Recovery page showing the username field and Send Request button
Step 2: Verify Your Identity with Duo

A verification code will appear in your browser.

  1. Open the Duo Mobile app on your registered device.
  2. Enter the verification code displayed in your browser when prompted in Duo Mobile.
  3. Complete the Duo verification.
 Duo verification screen displaying a verification code to enter in Duo Mobile

Reset or Change Your Password

Step 3: Create Your New Password

After your identity is verified, enter and confirm your new password.

Your new password must:

  • Contain at least 12 characters
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Contain at least one special character
  1. Enter your new password in the New Password field.
  2. Enter it again in the Confirm New Password field.
  3. Select Reset.
 Reset Your Password page showing current password requirements, New Password and Confirm New Password fields, and Reset button
Step 4: Confirm the Password Reset

After the reset is complete, you should receive an email confirming that your password has been changed.

You can then use your new password to sign in.

If you receive a password reset confirmation that you did not request, contact the UIS Service Desk.

 Email confirmation stating that the CU System account password has been reset

Unlock Your Account

If your CU System account has been locked after failed login attempts, you can use the Account Recovery portal to recover access.

  1. Go to password.cu.edu.
  2. Enter your CU System username and select Send Request.
  3. Complete the Duo identity verification.
  4. Follow the on-screen instructions to unlock your account.

Frequently Asked Questions

Do I need to be logged in to CU’s VPN to use the self-service password reset?

No. The self-service password reset only requires that you have an active Duo account and are enrolled with Duo Mobile.

If you have an administrative access email (admin-), you will need to follow the separate instructions provided to those account owners. That process does require a CU VPN connection.

When might I still need the UIS Service Desk to assist with changing or recovering my password?

CU System uses Duo for multi-factor authentication (MFA) to verify your identity.

If you attempt to change or recover your password and the security risk is assessed to be higher than normal - for example, if you are on a public network or using a different device than usual - you may be prompted to contact the UIS Service Desk for additional identity verification.

Need More Help?

Contact the UIS Service Desk if you need assistance.

Need help navigating the UIS Self-Service Portal or searching the UIS Service Catalog? Get Started Here.

Print Article