Overview
Clearing cookies and cache can help resolve browser-related issues, including login problems, outdated page content, unexpected errors, or pages that do not load correctly.
Because browsers and steps are frequently updated, UIS recommends using the current browser help pages for instructions specific to your browser.
Supported Browsers
Use the corresponding browser help page for current instructions:
When to Clear Cookies and Cache
You may be asked to clear cookies and cache when:
- A webpage is not loading correctly
- You are seeing outdated information
- You are unable to sign in
- A page loops, freezes, or displays unexpected errors
- A support team asks you to retry after clearing browser data
Need More Help?
Contact the UIS Service Desk if you need assistance.
Need help navigating the UIS Self-Service Portal or searching the UIS Service Catalog? Get Started Here.